Exchanges and returns
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Last updated · 10 September 2026Exchange and return period
You can request an exchange or return within 14 days of receiving the product. Contact us with your order number, product name and reason for requesting an exchange or return.
Who pays for return shipping?
If there is a problem with the product, Smarter covers the return shipping cost. If the return is due to the customer's preference or a change of mind, the customer covers the return shipping cost.
Preparing the request and inspection
Describe the product's condition and any problem. Keep your invoice and order number, and contact us to arrange the next step before sending the product. The item is inspected on receipt to document its condition and review the request.
Following up on an exchange or refund
Contact us with your order number to follow up on the process, inspection outcome and exchange or refund details. For a fault during the warranty period, see the warranty page for coverage and exclusions.