Warranty policy
Here for you beyond checkout
Last updated · 10 September 2026A 24-month warranty
All products are covered by a 24-month warranty. Keep your purchase invoice, order number and product details so we can find your purchase and help you with a warranty request.
Warranty exclusions
The warranty does not cover damage caused by misuse, including burning, incorrect wiring or connection, breakage, or other forms of misuse. The cause of the damage is considered when the case is reviewed.
Prepare the issue details
Tell us the product name and describe the issue clearly: when did it start, and what happens during use? If available, include a photo or video showing the problem, without opening the device or attempting unsafe steps.
Contact our support team
Send your order number and issue details through the contact page. We review the order and product information and explain what else is needed and the appropriate next step.
Understand the next step
Before sending the product, contact us to clarify receiving and inspection arrangements and the available repair or replacement path for your case. Ask our team about coverage for a particular fault or product conditions before shipping the item.